Report a lost or stolen personal or business card today!
No longer have your The Bank of Jackson Debit or Credit Card? Don't worry! We have a streamlined way for you to report a lost or stolen card. We encourage you to report a lost or stolen card immediately.
Debit Card
If you suspect your The Bank of Jackson and/or PIN code has been lost or stolen or you suspect someone has used your card to make unauthorized purchases, please call 731-660-8000 or stop by your nearest Jackson branch. A representative can help block your lost card and have a new card issued the same day.
If your card is lost or stolen after normal business hours, please call 1-800-264-5578 and follow the prompts to have your card blocked. Please contact us the next business day to have your card reissued.
You can also temporarily deactivate your debit card by using our Mobile App.
Credit Card
The Bank of Jackson offers Mastercard credit cards with 24-hour secure online access to your credit card account information at mycardstatement.com.
To report a lost or stolen credit card, call 1-800-325-3678.